Covid 19 – Our commitment to continue to safely serve our customers

Its been an extremely testing year for the whole country and indeed the globe. A year of many challenges and one we continue to battle, which with the wonderful efforts of people pulling together we can achieve.

We’ve continued to serve our customers old and new and although plumbing can seem low on the priority list, winter can be a busy and critical time when making sure customers hot water and heating is fully functioning correctly.

More-Heat – The Heating Company You Can Rely On

More-Heat, as always, is totally committed to ensuring that our customers have a reliable and efficient central heating system, but at the same time, we will never compromise on the safety of both our customers and staff.

When the seriousness and significance of the pandemic became apparent, we knew that it was imperative to put in place new policies and procedures to ensure that we could continue to work in our customer’s homes.

All Staff Trained in COVID-19 Safety Procedures

All of our staff have been given training on how to work safely inside people’s homes. This includes wearing PPE at all times, implementing social distancing, and cleaning and disinfecting all tools and equipment between each job. Our staff will turn up at your home in a smart and clean uniform wearing their PPE equipment.

Thanks to implementing these policies and procedures, we are pleased to say that we have been able to provide emergency repairs and routine servicing and work throughout the various lockdowns. However, we are not complacent, and we continue to remain vigilant at all times. Our company is as committed as ever to serving the needs of our customers.

Does A Missed Service Due To COVID-19 Invalidate My Warranty?

When it comes to undertaking work within the home, the government guidance is that only work that is deemed as essential should take place. This would obviously cover a non-functioning boiler, gas leak, or other such emergency.

Some of our customers have been in touch as they are concerned that it may be challenging to get their boiler’s annual service completed on time due to the pandemic, and if so, will this invalidate the warranty.

The majority of boiler manufacturers have issued a statement in reference to this specific issue. They are taking a common-sense approach to this issue as they understand that it may not be possible or indeed classed as essential to have your boiler serviced during the pandemic.

Consequently, most manufacturers are allowing a six-month window extension to allow people extra time for their service without breaching the terms and conditions of their warranty.

During these challenging times, we are determined to be there for our customers. If you have any worries or concerns about your central heating system, do not hesitate to contact our friendly and helpful customer service team, who are available during office hours to answer any questions you might have.

Our customer services team can be contacted on:

Phone: 01803 605 509

Mobile: 07792 722 232